Category

Troubleshooting Welcome Text Messages

If a guest does not receive their welcome text, follow the steps below:

  1. Verify the guest's mobile phone number in Go Time.
    trbl_txt_1.jpg
  2. Verify they have been checked in through Go Time (each attendee should have a green check mark next to their name).
    trbl_txt_2.jpg
  3. Re-send the welcome text through the Online Bidding Admin Panel (Go to View Registered Bidders and click the Re-send welcome text, the link below their name).
    trbl_txt_3.jpg

For additional information on using Go Time, click here.


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