Category

Processing Additional Credit Cards

In the event a Supporter is not present to swipe a Credit Card, or a card is declined and a new one must be manually added, Greater Giving Online does allow for the manual entry of credit cards. Due to security changes with how card holder not-present transactions are handled, full billing information (AVS) and Card Verification Value (CVV) must be included when manually adding a card. The most basic process involves viewing the Manage Sales and Payments for a specific Supporter, clicking Add Card via Keyboard, and entering the required information. Below is a step-by-step walk through of this process.

  1. From the Project Home, select View/Edit Supporters under the Supporters header.
  2. Search for the name of the Supporter you wish to alter.
  3. Click Manage Sales and Payments for that Supporter.
  4. Scroll to the very bottom of Manage Sales and Payments. Under the Credit Cards on File header click Add Card via Keyboard.
  5. Fill in the required information.
  6. Click OK when finished to add the credit card to the Supporter’s name.
  7. Click Charge Card now to charge the card for the remaining outstanding balance.

proc_ad_cc_1.jpg


Was this article helpful?
1 out of 2 found this helpful