Category

Online Bidding: Texting Bidders

Online Bidding allows you to send text messages to bidders before, during and after the silent auction to keep them engaged and informed.

How to Text Bidders:

  1. From the Project Home, click Online Bidding Dashboard under the Online Bidding
  2. Click Text under the Send Message
  3. Compose your texts in the box provided. 
  • Use the tag [u] to include the Bidder’s personalized bidding URL.
  • Limited to 120 characters per text message.
  1. Select the recipients you wish to send the text to (defaults to All Bidders).
  • All Bidders: Texts any bidder who has self-registered or who has been checked in through Go Time.
  • Winning Bidders: Texts any bidder who has won a package in Online Bidding. This will not include bidders who only won a multiple-sale package.

Note: Guests are not automatically notified if they have a won a package in the Silent Auction. See below for an example of a text message to send to Winning Bidders 

  • Non-winning Bidders: Texts any bidder who does not have any winning bids in Online Bidding
  1. Click the Send

Best Practices:

  • Greater Giving recommends sending out 5 or less text messages during an event. The bidders will already be receiving outbid text messages during the auction and sending out too many texts may overwhelm them.
  • Keep in mind that it may take up to 15 minutes for the texts to be received by every guest. For this reason, do not use ambiguous timeframes or details in your texts, like: “Bidding closes in 15 minutes”. Instead be specific and say “Bidding closes at 9:00 PM”.
  • Compose your texts ahead of time and save them under the Saved Text Messages area on the Send Text Message You may not send them all at once, but having your texts written ahead of time will save you some time during the event. Keep in mind that each text can only contain 120 characters (this includes spaces).
  • Prior to sending the text message to All Bidders, you may want to send a preview to yourself, another staff member or volunteer. Keep in mind that the tags do not work in the preview messages.

Sample Text Messages:

When to Send Text

Recipient Type

Text Message

1 hour prior to check-in

(if doing pre-bidding)

All Bidders

Check-in begins at 5:00! Click here to continue bidding on our great items! [u]

Half-way through the auction

All Bidders

Don't forget to click on the "No Bids" link for some great deals! [u]

30 minutes prior close of the auction

All Bidders

The silent auction will close at 9:00! Check your Bids area to make sure you are the leading bidder! [u]

End of the auction

Winning Bidders

Congratulations! You're a winner! Check your Bids area to see what packages you have won! [u]


Re-send Welcome Text:

From the Go Time Bid Assistant area, you can also resend a Welcome Text to any bidder in your Registered Bidders.

  1. In Go Time, click Bid Assistant.
    txt_bid_1.png
  2. Enter the bidder’s name or bid number, and click the Re-send Welcome Message button below their name.
    txt_bid_2.png

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