Category

Go Time Check-in

No one likes to stand in line. So why make your guests do it? Go Time’s Checkin process is designed specifically for getting your guests in the door and into your event proper. Graphically simple, it streamlines the process for your volunteers for a hassle-free experience. Go Time is accessed through your Project Tasks and is only a few quick, simple steps to check your attendees for your event.

 

Note: If using the Go Time App for Android or iOS, ensure you have updated to the most current version.

  1. On the Project Home, click on Go Time under the Project Tasks header. It will open in another tab on your browser.
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  2. Click Checkin Attendee.

Check-In Step 1: Get Name

  1. Type the guest’s name in the Attendee field.
    • Type a portion of the last name to see a list of potential matches. For example, type “sky” to locate “Tchaikovsky”
    • hammer.png next to the name means the Supporter has already been enabled as an Online Bidder
    • ticket.png next to the name means the Supporter has an admission allocated.
    • If a guest is not listed, you can create a new one by clicking Create New Supporter, or by hitting the Tab or Enter key on your keyboard.
  2. Once the correct name appears, highlight the name and click Next.

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Check-In Step 2: Select Guests

  1. Make a check next to the ticket the Supporter is using. If they do not have a ticket, you can assign them a Complimentary Ticket, Sell New (adds a ticket sale), or Use Existing (allows you to search for a purchaser). See below for further explanation of these terms.
  2. If necessary, you can also update Address, Bidder Number, Phone, and Email using the Guest Info button.
  3. Click Next.

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Check-In Step 3: Add Credit Card

  1. If the supporter has a credit card on file (saved from the Project Website) it will show up here. If not, click Swipe Card.
  2. Click within the textbox that appears, and swipe the card with the magnetic strip facing the arrows on the card reader.
  3. If the card cannot be read you can click Cancel and then click Type Manually. Type the credit card number, expiration date, and cardholder name. Click OK
  4.  The card Information will automatically populate. Click Finish and Checkin is complete!

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If no admission appears in the verification area:

New Admissions - If you need to sell a new admission package to a guest - for example, a Walk-in:

  1. Click Sell New.
  2. Choose the Admission Package by name or number.
  3. Enter the Sale Quantity.
  4. Click Sell Admission.
  5. Click the Checkin box next to each guest’s name you are checking in. You may select only one member of a household if needed.
  6. Use Details to update Group, Table, Meal, Email, or Mobile Number
  7. Click Next.

Use existing admission - If this attendee is the guest of another - for example, a Sponsor's guest:

  1. Click Use Existing Admission.
  2. Type the Purchaser’s name or bid number.
  3. Check an Unallocated admission for each guest you are checking in.
  4. Click Use.
  5. Click the Checkin box next to each guest’s name you are checking in. You may select only one member of a household if needed.
  6. Use Details to update Group, Table, Meal, Email, or Mobile Number
  7. Click Next.

Not tracking Admission - This step is only available if you are not using Greater Giving to track seats allocated.  Please review Selling Admissions to determine if this scenario is a fit for your event.

  1. Click Complimentary.
  2. Enter the number of admissions to add, this will automatically be allocated.
  3. Click Add Admissions.
  4. Click the Checkin box next to each guest’s name you are checking in. You may select only one member of a household if needed.
  5. Use Details to update Group, Table, Meal, Email, or Mobile Number
  6. Click Next.

Printer Friendly Version: Go Time Check-in


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