When using Greater Giving’s Auctionpay Card Readers, there are a number of various accounting options available to you. Below, we take a look at some of the options as well as how to access them.
Donor Refund Request:
Greater Giving has streamlined the refund process when using our Card Readers. For more information on this process, please see our Refund article. However, we still have a form that can be used when you need to process a refund for a donor or an attendee to your event. In order for Greater Giving to process this refund, it must have finished the settlement process (typically one business day). For charges made that same day, reach out to our Support team using our Void Form, at firstname.lastname@example.org or at 1.866.269.8151 to void that charge directly.
Account Information Update:
If you ever have to update account information that Greater Giving has for you, please see this document on what steps to take. Please note that for certain changes, we require authorized members of the account to make the changes. This may result in certain security questions being asked in order to prove authorization.
If a card gets declined during the settlement process, Greater Giving has a Process Decline Wizard built into the Greater Giving Online software that can help walk you through the various steps involved with that. Please see our article on Handling Declines for more information on how the Process Decline Wizard works.